Shipping policy

Please allow 10 business days for orders to be processed and shipped.  This means after the order is placed and payment is confirmed, you will receive shipping and tracking confirmations via email once your order has been fulfilled and shipped. Shipping costs are calculated on the weight and location of the purchased item.

Please note:  We do not provide tracking confirmations for orders outside of the United States.

**Due to COVID-19, shipping times may vary; as a result, your orders may take a while longer than usual to ship. Additionally, it can take up to 48 hours for your tracking information to update in the system.  We thank you in advance for your patience!

If your package reflects it has been delivered and has not been delivered, please wait a few more days to see if it arrives.  If it still does not arrive, be sure to contact USPS to start an investigation process. 

Please note: we are not responsible for lost or stolen packages.

**Please be sure to email us at Admin@hokeyPoquii.com